Last Updated: June 8, 2025
At PromptBetter AI, we want you to be completely satisfied with your purchase. This policy outlines our refund terms and how to request a refund.
We offer a 14-day money-back guarantee for all new customers to ensure you're completely satisfied with our service.
At PromptBetter AI, operated by RDMI Tech Ventures Pvt. Ltd., we are committed to providing exceptional value and service. If you're not satisfied with your experience, we're here to help.
We offer a 14-day money-back guarantee for all new customers on their first subscription purchase. If you are not satisfied with our Service for any reason, you can request a full refund within 14 calendar days of the initial transaction.
Our money-back guarantee covers:
Sign up for any of our paid plans
Use all features for up to 14 days
Contact support if not satisfied
To be eligible for a refund under our money-back guarantee, you must meet all of the following criteria:
The refund request must be made within 14 calendar days of your initial purchase date.
This guarantee applies only to new customers making their first purchase.
The original payment must have been processed successfully through our official channels.
Your account must not have violated our Terms of Service or acceptable use policies.
We do not offer refunds for subscription renewal payments (monthly or annual). To avoid future charges, you are responsible for canceling your subscription before the renewal date.
To avoid unwanted renewal charges:
If you're eligible for a refund under our 14-day guarantee, follow these simple steps:
Send an email to [email protected]with the subject line "Refund Request"
Our support team will verify your eligibility and may ask for additional information:
Once approved, we'll process your refund and send you a confirmation email with tracking details.
We aim to respond to all refund requests within 1-2 business days. Most refunds are processed within 24 hours of approval.
Initial review and eligibility verification
Refund initiated with payment processor
Funds appear in your original payment method
Refunds are processed back to the original payment method used for the purchase. We cannot process refunds to different cards or accounts for security reasons.
Refunds typically appear within 5-10 business days, depending on your bank's processing time.
PayPal, Apple Pay, and Google Pay refunds usually process within 3-5 business days.
Direct bank transfers may take 7-10 business days to appear in your account.
If you experience technical difficulties that prevent you from using our service, we may offer refunds or service credits even outside the standard 14-day period. These are evaluated on a case-by-case basis.
If you notice any billing errors or unauthorized charges, please contact us immediately. We will investigate and correct any legitimate billing issues promptly.
In the rare event of extended service outages or disruptions, we may offer prorated refunds or service credits to affected customers.
While we maintain strict refund policies to ensure fairness, we also believe in customer satisfaction. If you have unique circumstances, don't hesitate to reach out to our support team to discuss your situation.
Any automatic renewal payments
Plan changes or additional features
Requests made after 14-day period
Accounts terminated for violations
Our customer support team is here to help with any questions about refunds or billing issues. We're committed to resolving your concerns quickly and fairly.