Table of Contents
Refund Policy
Last Updated: June 8, 2025
At PromptBetter AI, we want you to be completely satisfied with your purchase. This policy outlines our refund terms and how to request a refund.
Customer Satisfaction Guarantee
We offer a 14-day money-back guarantee for all new customers to ensure you're completely satisfied with our service.
At PromptBetter AI, operated by RDMI Tech Ventures Pvt. Ltd., we are committed to providing exceptional value and service. If you're not satisfied with your experience, we're here to help.
14-Day Money-Back Guarantee
Risk-Free Trial Period
We offer a 14-day money-back guarantee for all new customers on their first subscription purchase. If you are not satisfied with our Service for any reason, you can request a full refund within 14 calendar days of the initial transaction.
What's Covered
Our money-back guarantee covers:
- Monthly subscription plans
- Annual subscription plans
- All premium features and services
- Any add-on services purchased with your initial subscription
How It Works
Subscribe
Sign up for any of our paid plans
Try Our Service
Use all features for up to 14 days
Request Refund
Contact support if not satisfied
Eligibility for Refund
Qualifying Criteria
To be eligible for a refund under our money-back guarantee, you must meet all of the following criteria:
Request within 14 days
The refund request must be made within 14 calendar days of your initial purchase date.
First-time customer
This guarantee applies only to new customers making their first purchase.
Valid payment method
The original payment must have been processed successfully through our official channels.
Account in good standing
Your account must not have violated our Terms of Service or acceptable use policies.
Exclusions
This guarantee does NOT apply to:
- Subscription renewal payments (monthly or annual)
- Subsequent purchases or upgrades after your initial subscription
- Accounts that have been terminated for policy violations
- Purchases made through unauthorized third-party resellers
- Refund requests made after the 14-day window
Subscription Renewals
Important: Renewal Policy
We do not offer refunds for subscription renewal payments (monthly or annual). To avoid future charges, you are responsible for canceling your subscription before the renewal date.
Managing Your Subscription
To avoid unwanted renewal charges:
- Check renewal dates: View your next billing date in account settings
- Set reminders: We'll email you before your subscription renews
- Cancel anytime: Cancel through your account dashboard or contact support
- Grace period: You'll retain access until the end of your current billing period
What Happens After Cancellation
Immediate Effect
- No future charges will be processed
- Automatic renewal is disabled
- Account remains active until period ends
End of Billing Period
- Access to premium features ends
- Account reverts to free tier (if applicable)
- Data is retained according to our policy
How to Request a Refund
If you're eligible for a refund under our 14-day guarantee, follow these simple steps:
Contact Our Support Team
Send an email to [email protected]with the subject line "Refund Request"
Include the following information:
- • Your account email address
- • Date of purchase
- • Reason for refund request
- • Any feedback about your experience
Verification Process
Our support team will verify your eligibility and may ask for additional information:
- • Confirmation of account ownership
- • Original payment receipt or transaction ID
- • Brief explanation of your experience
Refund Processing
Once approved, we'll process your refund and send you a confirmation email with tracking details.
Response Time
We aim to respond to all refund requests within 1-2 business days. Most refunds are processed within 24 hours of approval.
Processing Time and Methods
Timeline
Review & Approval
Initial review and eligibility verification
Processing
Refund initiated with payment processor
Bank Processing
Funds appear in your original payment method
Refund Methods
Refunds are processed back to the original payment method used for the purchase. We cannot process refunds to different cards or accounts for security reasons.
Credit/Debit Cards
Refunds typically appear within 5-10 business days, depending on your bank's processing time.
Digital Wallets
PayPal, Apple Pay, and Google Pay refunds usually process within 3-5 business days.
Bank Transfers
Direct bank transfers may take 7-10 business days to appear in your account.
Special Circumstances
Technical Issues
If you experience technical difficulties that prevent you from using our service, we may offer refunds or service credits even outside the standard 14-day period. These are evaluated on a case-by-case basis.
Billing Errors
If you notice any billing errors or unauthorized charges, please contact us immediately. We will investigate and correct any legitimate billing issues promptly.
Service Disruptions
In the rare event of extended service outages or disruptions, we may offer prorated refunds or service credits to affected customers.
Our Commitment
While we maintain strict refund policies to ensure fairness, we also believe in customer satisfaction. If you have unique circumstances, don't hesitate to reach out to our support team to discuss your situation.
Non-Refundable Items
The following are non-refundable:
Subscription Renewals
Any automatic renewal payments
Upgrade Fees
Plan changes or additional features
Late Requests
Requests made after 14-day period
Policy Violations
Accounts terminated for violations
Contact Support
Our customer support team is here to help with any questions about refunds or billing issues. We're committed to resolving your concerns quickly and fairly.
Refund Support
Billing Questions
Tips for Faster Support
- • Include your account email in all communications
- • Provide transaction IDs when available
- • Be specific about the issue you're experiencing
- • Check your spam folder for our responses